Contact

One address, read by the person who builds the site: contact@free-qr-pro.com

What is worth writing about

• A code that did not scan. The most useful message we receive. Tell us what you encoded, which style you used, how it was printed and what refused to read it. Scanner behaviour varies more than it should, and real failures are how the warnings in the generator got written.
• A mistake on the site. Wrong figure in a guide, a barcode size that does not match the standard, a translation that reads badly. Corrections get priority over everything else.
• Something that is broken. Which browser, which tool, and what you expected to happen. A screenshot helps more than a description.
• A tool you need. Several existing features started as an email from someone with a problem we had not considered.
• Press, partnerships and licensing. Same address.

What we cannot help with

If a QR code from a different service stopped working, we cannot fix it and nobody else can either. Those codes point at a redirect owned by the company that made them; when the subscription ends, the redirect stops answering and the printed code has no other information in it. The only way forward is a new code — this guide explains why, and how to avoid it happening again.

We also cannot recover anything you made here. Nothing is stored on a server, so there is no copy to retrieve. If you still have the settings link for a code, it will recreate it exactly.

When to expect a reply

This is a one-person project, not a support department. Most email gets a reply within a few days. Bug reports and corrections get looked at first; a message that includes what you did, what happened and what you expected gets answered faster, because it does not need a round trip to understand.

What happens to your email

It is read and replied to. Your address is not added to any mailing list, not passed to anyone, and not used for anything other than answering you. There is no newsletter to unsubscribe from. For everything else the site does and does not collect, see the privacy policy.

Before you write

Two questions arrive often enough to be worth answering here:

• "Will my code expire?" No. Every code made on this site is static — the destination is encoded in the pattern itself. Nothing we do or stop doing can switch it off.
• "Can I track scans?" No, and we cannot add it. Counting scans requires routing every one through a server, which is exactly the arrangement that makes other people's codes expire.

The guides cover most of the rest — why codes fail to scan, how large to print them, and which barcode type a given situation actually needs.